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Vortex is a hosted software platform designed specifically for the needs of an airport environment. It is used by airports across Canada and internationally as a daily operations and safety management system. The web-based software includes modules for incident reporting, security logging, work orders, inspections, safety management and risk assessments, wildlife management, training records, customer service, noise management, CADORS, and more. Canada and the Caribbean for daily airport operations and safety management. Easy to use system for staff at all skill levels and includes a comprehensive training process. 7 monitoring, continuous off-site backup and enterprise data SSL encryption. Includes unlimited user accounts with granular permissions plus unlimited data storage.
Report on all quantifiable data with the ability to have specialized reports developed. Helps support you through internal and external audits of your systems. Each module includes unlimited support and ongoing software updates. Helps airports manage safety and security response by providing the ability for multiple users to report on incidents. Depending on the type of incident, a checklist is automatically provided which details the actions required as well as logs the time when each action was completed.
Incidents record who reported the incident, the conditions at the scene, police response, medical response, witnesses, property damage and notes from any staff member involved. Notes can include photos, videos and documents. Incidents are submitted for management review once completed. Reports can be generated for overall incident statistics based on category and a date range, as well as specific information such as police response and property damage. Helps airports manage ad hoc work orders and planned scheduled maintenance. Work orders can be categorized, assigned to departments, locations and equipment.
Work orders can be submitted online and email notifications are sent when the request is complete. Work orders include directions, checklists, reference materials, and record hours completed, ETA, supplies used and notes. A work order form can also be printed as a paper-copy. Reports can be generated on the work orders performed, upcoming and scheduled maintenance due, and employee’s timesheets. Helps airports track safety concerns and risks throughout the airport. Safety concerns can be received online, phone, email or in-person, and include the reporting person’s contact information, details of concern and notes by each staff member involved.
Risk assessments can be stored and form part of a hazard registry. Documentation pertaining to the airport’s safety management system can be stored and periodically reviewed by managers. Reports show the number of safety concerns grouped by category and the status of the concern, whether under investigation, deemed safe or unsafe. Helps track root cause analysis and corrective action plans. Helps airports manage wildlife observation, intervention and strike reporting.
Users can pinpoint when and where wildlife was encountered, the species and quantities, the attractants and dispersants. Based on the combined weight of the species that were struck a risk is determined. Each wildlife record includes detailed weather information that can be automatically imported as well as ongoing notes. Reports include mapping wildlife records visually as well as detailed statistics on the number or weight of wildlife observations, kills or strikes per quantity of movements, location, month or hour.
Records the training completed by staff as well as prompts training that is due. Training records include the type of training completed, location, hours and notes. Reports can be generated to show training completed by each department or employee, training due and training required for each employee role. Tracks customer feedback and inquiries plus any response that is provided by staff.
Online submissions can submit directly into the database along with email notification. Feedback can be categorized and designated as positive or negative. Reports can be generated showing the number of submissions received per category as well as the comments in a summary format for management to review. Tracks noise complaints received online, by phone or email and the response taken by staff to address the complaint. Noise incidents report contact information, incident date and time, incident area, noise source, aircraft type, the details of the problem and staff notes which can include photos, videos and documents. Reports can be generated showing the statistics for noise incidents grouped by problem with multi-year comparisons, or custom reports can be generated to suit your needs. The status board is an up-to-date overview of information and asset statuses at your airport.